Shipping Policy

Shipping policy

Order processing times are separate from the shipping times you see at checkout. Please know that during the COVID-19 pandemic, shipping times may be delayed and this is out of our control

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates 

Shipping charges for your order will be calculated and displayed at checkout.  

International Shipping

We offer international shipping. 

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Art Feeds is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 12 days of receiving your shipping confirmation email, please contact us at support@artfeeds.org with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Refunds, returns, and exchanges

Unfortunately, we don't have capacity to offer returns or exchanges at this time.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@artfeeds.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@artfeeds.org.